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Why is my battery draining so quickly?

SteampunkLisa
over 3 years ago

I got my Lily last week and I love the look of it but the battery is dying so quickly. I had a Vivosmart 4 that would last for a week but this Lily is draining in about a day.

This morning it was fully charged and 2 hours later it's already at 95%. Yesterday is was fully charged and when I got up this morning it was at 50%.The pulse ox setting off.

I'm also having a lot of issues with the Connect App and the Lily. Yesterday the app couldn't find the watch at all when I went to set it for a walk. I have to delete the app and reinstall the watch, then it wouldn't connect to the app for GSP.

The Lily is a beautiful fitness tracker but seems like a lot of bugs. Disappointed

  • 0 over 3 years ago

    So I talked with a Garmin Tech Support person who gave me steps to fix the watch. Did everything and charged the Lily for 4 hrs as instructed. Placed it on my wrist at 3pm. By 5pm it was at 94%. Went gor a 30 minute walk, down to 83%. At 8:30pm, down to 75%. As I type this, lost another 1% in 30 minutes of doing nothing. 

    This tracker, while pretty and petite, lost a quarter of it’s battery life in 5 and half hours. But it’s advertised as having a 5 day battery. One 30min walk drains 11% of the battery? 

  • 0 over 3 years ago

    Same issue here, I am barely getting 24 hours of battery life with mine.  Just did a hard reset, will see if that helps, if not, opening a case with Garmin. 

  • 0 over 3 years ago

    I have transitioned from a vivofit to a Lily and I'm in a bit of shock as to the battery life (I'm used to 12months if not more). I'm getting 2 days from a charge.

  • 0 over 3 years ago in reply to kavrn1

    Hello! How many activities are you doing with the GPS?

  • 0 over 3 years ago in reply to Garmin-AmberD

    None lately. I let the moveIQ log an event but I’ve not even bothered starting one manually due to the battery drain. 

  • 0 over 3 years ago in reply to kavrn1

    I'm having the same problem - it was 100% yesterday at 1pm, didn't do anything much except walk without tracking it as manual walk, then went for a run this morning and the low battery notifications started after 10 minutes and it turned off at 23 minutes. So it's pretty, but useless as a tracker. 

  • 0 over 2 years ago

    I am the same. My battery barely makes it through 2 days and if I record an activity on it there is no hope. While I know I can turn off all the additional features to make the battery last longer, but they are the features that I wanted. If that is The only way to make the battery life longer I should have just brought a analog watch.

    This is clearly an issue a number of customers are facing so I hope you are addressing it. Can you please let me k ow what you are doing to address it

  • 0 over 2 years ago in reply to 6805837

    Hi there! If you are in the US or CAD, we would like to reach out to you to get this resolved. If you are not, I can get the local support information on where you are at. Please let me know. 

  • 0 over 2 years ago in reply to Garmin-AmberD

    Hi, I am based in Australia 

  • 0 over 2 years ago in reply to Garmin-AmberD

    Hi I am based in Australia