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Intensity Minutes missing

Hi! I recently bought Lily, and now I have noticed, that there are no Intensity Minutes recorded. Anyone with the same issue/managed to fix this?

0 Garmin-Isabella over 4 years ago

Hello! Have you reached or exceeded 10 consecutive minutes where either your step count rate or heart rate is elevated above the threshold that is considered moderate intensity?

0 Maja over 4 years ago in reply to Garmin-Isabella

Hi, Isabella, yes I have, I went went on 30min long walk, which was always detected by my Vivoactive. The setting for both watched seem the same.

0 Garmin-Isabella over 4 years ago in reply to Maja

Maja said:
Hi, Isabella, yes I have, I went went on 30min long walk, which was always detected by my Vivoactive. The setting for both watched seem the same.

Okay, have you been wearing the watch all day and night? Is this your first activity recorded on the watch? Can you provide a screenshot of your heart rate during this activity?

0 Maja over 4 years ago in reply to Garmin-Isabella

Yes, I have worn the watch all the time. Today, the same issue occured, I attach the screenshots. The Wednesday intensity minutes were recorded with VA3.
The watch in both cases recorded, that I was walking, but usually this translated to intensity minutes as well.

0 Garmin-Isabella over 4 years ago in reply to Maja

Maja said:
Yes, I have worn the watch all the time. Today, the same issue occured, I attach the screenshots. The Wednesday intensity minutes were recorded with VA3.
The watch in both cases recorded, that I was walking, but usually this translated to intensity minutes as well.

Okay, which watch is your preferred activity tracker? Which ever is set as your preferred activity tracker will be the watch that gives you intensity minutes. Here is a helpful article on the activity tracking feature.

https://support.garmin.com/en-US/?faq=RcU575QUVc6AdJEnKutP7A

0 Maja over 4 years ago in reply to Garmin-Isabella

Preferred activity tracker has been Lily, this was set up right after purchase on Monday. This is really quite confusing. :)

0 Garmin-Isabella over 4 years ago in reply to Maja

Maja said:
Preferred activity tracker has been Lily, this was set up right after purchase on Monday. This is really quite confusing

Okay, do you mind if I reach out to you via email from Garmin?

0 Maja over 4 years ago in reply to Garmin-Isabella

I apologize for a late reply, did not notice it. I wouldn’t mind it al all, please.

0 Garmin-Isabella over 4 years ago in reply to Maja

Maja said:
I apologize for a late reply, did not notice it. I wouldn’t mind it al all, please.

Great! I have sent you an email.