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Garmin Lily, no Treadmill activity listed, Body battery stuck at 5%

Hello,

As the title says, and others have also noted, my wife's new Garmin Lily does not show the Treadmill activity in the list of seven Activities when added through the Garmin connect app.

Also, the Body battery is stuck at 5%.

The watch has the latest firmware version 3.20 also the IOS App is upto date.

We have also reset the Garmin Lily and reconnected to the app with no change.

Please help!

0 Garmin-AmberD over 4 years ago

HI there! Before you reset the device was your wife wearing the device a minimum of 7 days yet?

0 8681883 over 4 years ago

Two days, the first night the body battery went to 85, the second night it was stuck at 5%. After reset, the body battery went to 35.

She will try wearing for 7 days to see how body battery behaves.

When will a fix to the Treadmill activity be released?

0 Garmin-AmberD over 4 years ago in reply to 8681883

After you reset the device, did you go into the Garmin app and add the treadmill activity again?

0 8681883 over 4 years ago

Yes, of course we added treadmill activity again. We also tried to do a "Reset with Clear Data" and added Treadmill activity again, as mentioned by another user in the forum.

Still Treadmill is not available as an activity.

0 Garmin-AmberD over 4 years ago in reply to 8681883

Ok, I need her serial number so I can email her!

0 8681883 over 4 years ago

How do I send a private message to you with her serial number?

0 Garmin-AmberD over 4 years ago in reply to 8681883

HI, can you be sure the app is updated again, we just released an update.

0 8681883 over 4 years ago

Yes, the app is updated. We deleted, then reinstalled the app. Reset with clear data the Lily and then paired it to the app. We then added the Treadmill activity but still it will not show up on the Lity.

0 Garmin-AmberD over 4 years ago in reply to 8681883

OK, we will need to go ahead and have the device exchanged. Are you located in the US or CAD?

0 8681883 over 4 years ago

We are in the US. We bought the watch from Amazon and will return it to them.

Thanks.