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Garmin Lily not tracking HR

My Garmin Lily is not tracking heart rate or stress for large chunks of the day (4-8 hours). I've tried adjusting the band, but nothing seems to fix the issue. This has occurred 11 days out of the 18 days since I got this watch. Anything I can do to fix this, or is my watch defective?

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Garmin-AmberD over 3 years ago in reply to Jfdelapp +1 verified

OK, can you tell me what Software version you are running on the watch?

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0 Garmin-AmberD over 3 years ago

Hello! Are you noticing the HR lights turning off at all?

0 Jfdelapp over 3 years ago in reply to Garmin-AmberD

I haven't noticed them turning off, but I don't realize it's not tracking when it's happening. I only realize it later when I look at my data for the day. I was instructed by tech support to do a reset on the watch, and that seemed to help for a day or so, but this morning there's 2-3 hour chunk of data missing again.

+1 Garmin-AmberD over 3 years ago in reply to Jfdelapp

OK, can you tell me what Software version you are running on the watch?

0 Jfdelapp over 3 years ago in reply to Garmin-AmberD

Version 3.20

0 Garmin-AmberD over 3 years ago in reply to Jfdelapp

Can I have you switch wrists for today and tell me if there is any difference?

0 7897092 over 2 years ago in reply to Garmin-AmberD

Hi, same here. Garmin Lily is not measuring the heart rate and I have had if for a few days only.

Software version is 9.10.

WHR version 5.00.05