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Lily is only sometimes pulse ox and hr during sleep and body battery stuck. Is there a way to reset the watch? Will this be fixed in updates?

Lily seems to be reading pulse ox and hr for about an hour of sleep. Also my body battery is stuck on 5. I really want to lily to be my go to daily watch, but when things don't work as advertised it gets frustrating. I am hoping with updates these isssues will be fixed and battery life improved.

0 Garmin-AmberD over 4 years ago

Hello, I would like to reach out to you to gather more information regarding this.

0 DHanstein over 4 years ago in reply to Garmin-AmberD

My wife just got the lily and has the same issues along with really poor battery only lasts 2 days with load of features turned off in an attempt to make it last a bit longer

0 Garmin-AmberD over 4 years ago in reply to DHanstein

DHanstein said:
My wife just got the lily and has the same issues along with really poor battery only lasts 2 days with load of features turned off in an attempt to make it last a bit longer

Hello! If the body battery is stuck at a 5. Has she worn the device a minimum of 7 days yet consistently? Are you charging through a wall or computer?

0 Former Member over 4 years ago in reply to DHanstein

I have the same problem and also very poor battery life. Hopefully there is an update coming soon!

0 DHanstein over 4 years ago in reply to Garmin-AmberD

Hi it will be 7 days tomorrow she has been sleeping with it and wearing consistently as well 1 activity a day usually cardio. We charge from a computer (iMac) The step count is also about double of what is actually being done. The sleep tracker works well.
Hoping for a fix soon