Lily 2 suddenly stopped tracking sleep

Hi! I recently bought a lily 2 for my wife. She used to have a the original lily and never faced any issues. After a recent update on the watch, it suddenly stopped tracking sleep. We tried a few things like tightening the watch on her wrist, adjusted her sleep time in the app, etc. I finally got tired and redid a full reset, thinking that it would get resolved by itself. Well, not exactly! Is this a software issue that will get fixed in future software updates?

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3037910 9 months ago +2

Same here, bought my wife a Lily 2, upgrading from an original Lily last month. It was finally tracking everything (original Lily never got body battery info) until an update to the watch on 01Feb24. Since…

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0 Garmin-Sara 10 months ago

Review the requirements needed for sleep tracking listed in What is Advanced Sleep Monitoring in Garmin Connect?. If she is meeting all requirements and still not getting sleep data please contact Product Support for further investigation.

0 4001148 9 months ago in reply to Garmin-Sara

Same problem with he lily 2 of my wife.

I bought the Lily 2 the 25 januray. Since january 25,no problem encountered with sleep monitoring but suddenly for 3 days no more sleep monitoring even though the parameters have remained the same

0 3037910 9 months ago

Same here, bought my wife a Lily 2, upgrading from an original Lily last month. It was finally tracking everything (original Lily never got body battery info) until an update to the watch on 01Feb24. Since that update it no longer tracks her sleep. This is CLEARLY a Garmin problem and a fix is needed ASAP!

0 2010223 9 months ago

Thank goodness I'm not going mad, I too have the same issue.

0 3037910 9 months ago in reply to 2010223

Open a ticket. My wife did and they are replacing her Lily 2 that is all of 2.5 weeks old. Seems like their update jacked it up!

0 6894261 9 months ago

I'm having the same problem with my Lily 2 as well. I love the watch but sleep tracking is an important feature for me, and it hasn't worked well since the day I bought it. When I reached out to Garmin, they told me they needed more data so they couldn't do anything to help me. This is my 5th Garmin watch and I've been so disappointed with it and their customer service!

0 2010223 9 months ago in reply to 6894261

I went through Garmin Support yesterday, lovely on the phone, wanted diagnostic data which I sent, but heard nothing back and I'm still not tracking sleep. Purchased mine on Monday, first Garmin after having Samsung for 10 years. Pretty disappointing as I love the size of this watch.

0 1983_iceman 9 months ago

Same thing for my wife's watch too.
After 4 days it no longer detects sleep.
Always the same Garmin, with expensive and inefficient products.
I will return the product immediately.

0 ChrisX 9 months ago

Is this still a problem on the lily 2?:/

0 4001148 9 months ago in reply to ChrisX

untill now every day the sleepdata are recorded on my watch but not synchronized with garmin connect. A ticket is open