Sleep index - no sleep detected

Few questions about sleep index.

I have received it yesterday and after wearing it whole night the sleep has not been detected.

How it supposed to sync? Does it sync automatically or I have to do it?

From the docs it says it will automatically do it although it did not. 

There is not even a 1 min of data. 

It was definitely working as I checked if the light from the sensors is being emitted and it was. I had it for some time however there is zero data. 

Is there an option to turn off touch option as it does not make senses in my opinion. It's said to sleep the way that you do not sleep on the device.

Is there an option to control alarm from the watch not from device and turning off touch thing? If not please implement it my understanding is that having this I will be able to sleep freely on the device itself, is that correct? 

  • This is happening to me too, the first night I had it, it worked and I saw my sleep data in Garmin Connect, in fact I put my watch on when I woke up (epix pro gen 2), then opened Connect and my watch's body battery updated but since then its broken, the next night it recorded a lot less sleep than I actually got and last night it didn't record anything (no sleep score, really low body battery now showing on my watch).