Index S2 no longer tracking Advanced Body Metrics (Body Fat %/Bones/Muscles/Water), weight is fine

I own an Index S2 scale since June 2024. It’s been tracking everything so far. 2 weeks ago (around Xmas day), the  batteries were empty, so I replaced them. Since then, my scale is only tracking weight, and all the others metrics are not tracked anymore (body fat%/bones/muscles/water).

Im using high quality fully charged duracell batteries (the same I used before); I’ve also tried different brand of batteries. I’ve also tried to reset the scale, and to re-add my profile, but no luck.

Why did my scale suddenly stopped tracking some metrics, and what can I do about it?