Index Scale 1. It has a wrench and wifi symbol

The scale stopped updating my weight to my account 3 months ago. I have reset the scale, and rejoined it to my account , changed the batteries, rebooted it, deleted it from my account using bluetooth and then re-added the wifi. The scale is confirmed connected to the router and has wifi traffic. I can see the scale in my app and on-line. Please assist!

0 NeilJonesOnline 22 days ago

Did you ever get anywhere with this? Realised my S1 hasn't been syncing since September, tried repairing, resetting, everything, but even though it pairs with Garmin Connect and I can see it connected to my network (I even set up a dedicated 2.4-only SSID for it) and that's its exchanged a small bit of data, but I can't get it past the spanner and flashing Wifi symbol.

0 benedmonton 21 days ago in reply to NeilJonesOnline

My router seemed to have gone through an update and one of the new setting is blocking the scale internet traffic. I have it set up and working on my old router as have not been able to set aside enough time to fond a permanent fix. Tbh, I am sick of fiddling with this now temperamental scale - what a pain - all my other (i.e, many) IoT devices are not having an issue.