Index S2 not showing anything but weight

I purchased the Index S2 two days ago.  I did setup in accordance with the guide and manual. It has showed only weight, no weather, no initials, no body fat, no body water % or muscle mass %. Just a question mark over a silhouette. If I just wanted to weigh myself, I would've gotten a cheaper scale not one that cost almost $200. 

I did reset, I did replace the batteries and I did cleaned the surface with a cleaning paper (with alcohol).

All my efforts are useless. It is still only displaying my weight and BMI in the app. 

I need assistance otherwise I will be returning.