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Lost my Index scale in Garmin Connect

Former Member 11 months ago

I have used index smart scale S2 for a long time and it has been working properly. All data are shown in Garmin Connect. But now I installed a smartwatch Fenix 7 in Garmin Connect. This works properly as well. However, I don't see my Index scale anymore in Garmin Connect. I tried to register the scale in Garmin Connect a second time (press reset and search for a new gear). The scale was in connection mode (symbol Bluetooth and Alan are blinking) but wasn't recognized in Garmin Connect. Thanks for the advice.

0 seilogramp 11 months ago

Do you still get your weight recorded into Garmin Connect. The scale should keep communicating over Wi-Fi. Did you perhaps reinstall Garmin Connect when you added your Fenix 7? Log in with a different account? Something change on your Wi-Fi network? I also have an Index S2, added an epix and everything still works.