3.30 Wi-Fi Updates

Why don't you share the solution with all of us?

Hi all, bought some S2's 2 weeks ago and am constantly having to press reset button for Connect to show scales as having a connection and have done a full reset 3 times due to scales not syncing. I have tried 2 different WiFi networks.
I am also getting this on the display too often (note no WiFi icon, only Bluetooth) and when it appears I have to wait at least 5 minutes for it to clear, even then Connect doesn't show as having sync'd with the scales.

I can only presume that my issue is the same as everyone on here... Spoke to support last week and got the usual links to their support pages that I'd already tried.

Not what I expected for the price!!

Garmin-Dan  Garmin-Inder as you posted the FW 3.30 update - any ideas?

Hi Duggs.  The exact same problem here.  I bought the new S2s and received them a few days ago.  They cannot connect to my wifi.  I have the up to date version 3.30 so that's not the issue.  I had the previous index scales which were working a dream for 7 years and stopped working 2 weeks ago.  I thought the scales were old and broken so bought the new ones.  Therefore I know my wifi is compatible with the wifi requirements for the scales.  I have other garmin devices so I am not totally clueless to adding devices onto my account.  I have tried all the trouble shooting methods numerous times already.  All I get is a message no network found!  I spoke to garmin support today which was a complete waste of time.  He wanted access into my computer via a link - I refused as I believe that the issue is with an update on the garmin connect.  I would not trust garmin with my computer as who knows what would get messed up! or security breach!  Garmin Support did not admit or comment to my theory of the update on the garmin connect app as being the issue.  The only advice I got was either return for a refund or return for replacement.  I think the replacement will be the same!  The Garmin Support chap said he has a set of index scales and used them perfectly well this morning, well good for him!  Like you I have tried al the usual links and advice from their support pages numerous times.  I am annoyed they are selling products knowing that people have wifi connection issues.  Plus I had a perfectly good set of old index scales which I believe garmin have mucked up with some update.  Also I do not want to be logging into a hotspot network with no security protection and costing me more money for the privilege, just to weigh myself to sync with my account.

I would be interested if anyone else has had some solutions yet or is everyone paying good money for a limited product of a shiny set of bathroom scales.

Well Garmin Support could not offer any solution to me today.  New S2 scales will not sync with wifi.  Wifi known to be compatible as had the old index scales and nothing has changed for wifi requirements.  Message keeps coming up network not found.  GS cannot offer any advice.  They do not acknowledge my theory re GC update which has caused this problem.

After my input comments yesterday on my new index S2.  I did connect to the personal hotspot, connected it as an additional wifi network and the scales did connect and finished the set up on GC.  I used my scales this morning on my normal wifi router connection, did not have the personal hotspot open or on and it now connects and syncs.  I am still at a loss as to why I needed to have the personal hotspot to do this as I said before the old index connected and synced no issues with the same wifi router.  Anyway we will see how long it lasts!

Same here..It worked perfectly until June 2024, but now the scale can’t find any network, not even a mobile hotspot

Well mine has decided to finally die.  It worked this morning Oct 23 but this evening it would not sync.  I tried the update and it showed I had 3.30.00.  I tried resetting the device, deleting the device everything.   It connects to the wifi and tests fine, but no sync.  THIS IS FRUSTRATING.  I setup on my mobile Hotspot and on another network, but no success on any network.

I am guessing 3.30 is the latest as I don't find anything newer.

Mine also is suddenly not working out of the blue when I woke up this morning. I am hoping this is a server issue... all troubleshooting steps, did not resolve it for me.

It’s the same for me, just stopped working this morning. Up until now I had zero issues.