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Index S2 scale not synced

Just connected S2 scale to new WiFi and it won’t sync. Pairing went ok and suggests it is all ok. Tried two different WiFi systems and neither cracks it. Tried a hard reset, no joy. Tried hot spot from phone, got into a mess with that. Looks like I am running 3.11 anyway which seems to be the latest version. 
getting a tad fed up of resetting this. It seems to be trying to connect to something but times out.  Anyone got any ideas? Thanks