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New Index S2 does not recognize wifi

5040064
over 1 year ago

Problem: Index S2 will not recognize any wifi networks

The first time I set it up (on 4/12), it recognized several wifi networks and successfully connected. It downloaded a recommended update, and now is not able to recognize any wifi networks at all.

I have done the following:

  1. Pressed Reset
  2. Manual reset (remove battery and hold reset button while re-inserting battery)
  3. Used a phone hotspot instead of a home wifi network.
  4. Changed hotspot settings to have no encryption
  5. Tried the setup from a different device (Android tablet).

Between every one of those trials, I removed the scale from both my Garmin Connect app and bluetooth settings from my phone (or tablet) and tried to set up the scale again.

When I do the hard reset, I can see that the firmware version is 3.11.00
My Garmin Connect app is also up to date (Android OS)