Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Instructions on how to update to FW 3.11?

areuneker
over 1 year ago

I have really tried hard and long to update my scale to FW 3.11 to fix the WiFi issue, but to no avail. I have tried adding a new network to my router (Asus Zen Wifi) that only broadcasts at 2.4GHz, even tried a network without a password. It didn't work, although all my other devices connected without problems. I have also tried using the hotspot on my iPhone 13 with 'Maximize compatibility' turned on, but it doesn't work either. I follow the procedures scattered around the Garmin support site to the letter, but my scale just doesn't enter update mode -- I do not see any progress bars. A lot of gear icons, wifi icons, blinking or not blinking, but there doesn't seem to be any updating. Sometimes I turn on the scale and it displays the waiting icon (hour glass) and gear icon, but most of the times, it just takes a measurement, but can't connect to WiFi, as it is still on FW 3.00.

Does anyone have step-by-step instructions that have proved to be succesful? I am a former software developer -- long time ago -- so it is not that I don't know what I'm supposed to do. It just doesn't work.

  • +1 over 1 year ago

    I'll try to explain how I passed.

    when you turn on the scale and you could weigh basic, I pressed the reset button on the bottom once.
    dan one via the Garmin Connect app via bluetooth change the settings of the scale.
    so I have deleted all wifi.
    then I opened a hotspot with my iPhone, (with max. compatibilty) and have added this wifi on the scale.

    Garmin Connect app exit / close. the scale then automatically switches back to normal mode.

    then I have a battery removed, and when reinserting the reset button hold down.
    with the reset button through until the gear comes and then hold the reset button. important here that from this point on the hotspot on the iPhone is active. then the scale looks for available updates. I had to do this a total of several times and insg. was apparently downloaded 3 times until the scale on 3.11 was finally.

    then I could remove the hotspot as wifi via the settings and add the wifi of the fritzbox again. since then sync also works again

  • 0 over 1 year ago in reply to ChrisX

    Finally, finally, it worked! I had to try 8 (!) times before it would show the progress bar again. I'm not sure whether it helped, but I renamed my iOS hotspot and removed spaces, because the Connect app didn't show it in the list. After removing the hotspot and adding my normal network, I performed a test and a new weight appeared in Garmin Connect. I also verified the firmware version on the scale to be 3.11. What a pain this process was, but I'm glad it works now. Thanks all for the help!

  • 0 over 1 year ago in reply to areuneker

    Quite bad that Garmin has no idea what to do to get their devices working.
    @Garmin : Next product, put a RJ45 plug in addition. So we won't have all those troubles