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Index S2 only showing Stone and not KG since firmware update

My scale has started to only show Stone on the display, despite me having had it set to kg (using the slide button on the bottom) since I have owned it .

I have reset it , changed batteries, tried changing the slide button setting but it will still only show Stone .

Doing a hard reset I can see this screen, it allows me to change the temperature setting between Fahrenheit and Centigrade but it doesn't allow me to change the Stone setting. This screen shows Stone, even though the slide button is in the KG position.

Is anyone able to suggest how this can be resolved?

Thanks

This is the screen referred to above

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0 hotdogpartysausage over 1 year ago

What units do you have set in Garmin connect?

0 Joff over 1 year ago in reply to hotdogpartysausage

Connect is set to kilograms (for both users). I've had Connect and the scales both set to KG since I bought the scales 2 years ago, the problem has just started recently. Connect converts it from Stone so it shows in the app in KG, but the screen only shows Stone for both users

0 hotdogpartysausage over 1 year ago in reply to Joff

You may have already tried this but did you try moving the switch from KG to LB or ST, do a weigh in then set it back to KG and do another weigh in? Maybe even try sliding the switch back & forward a few times to see if it might be a flaky connection (might be worth removing the batteries if you're going to do that one)

0 Joff over 1 year ago in reply to hotdogpartysausage

Thanks, I've tried that already with no luck. I think the problem may be firmware related as the switch has been in the KG position for 2 years and the scale changed to Stone all on its own recently

0 hotdogpartysausage over 1 year ago in reply to Joff

Very peculiar indeed. I wish I could be of more help but I'm stumped now. Sounds like one for support

0 Joff over 1 year ago in reply to hotdogpartysausage

Thanks, I've sent them an email and will hopefully get a fix for it

0 Joff over 1 year ago

Update. I've had a response from Garmin and upgraded firmware to 3.11. Unfortunately problem still exists and scales now wake in one of the following modes 1) Stone, 2) Stone but then changes to KG , 3) KG

The switch on the bottom has no effect on getting it to start correctly.

Hopefully a fix will be issued soon, but scales are not really useable until that happens

0 Sonneth over 1 year ago in reply to Joff

Thanks for sharing that update; it's very annoying, I hope they'll fix it soon.

0 Joff over 1 year ago in reply to Sonneth

Garmin replaced my scales, as they found it was a fault with them and not a firmware issue

0 Sonneth over 1 year ago in reply to Joff

I should probably reach out to them, then. Thanks!