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After SW 3.00 - No Networks Found / Invalid Password / Blinking WiFi icon + Red X when syncing

sunspot68
over 1 year ago

Hello,

yesterday my index S2 upgraded to firmware 3.00.

Today I saw that:

User settings were not synced, which means that no usernames are on the scale, only empty persons with question marks.

Date and Time settings are also not synced and do not change after several measurements. (I switched to 24h in the app)

I did:

1) Factory reset

2) removed the scale from Garmin web interface and from the Garmin app

3) Re-attached the scale again via Garmin app (and yes, I of course removed indexS2 from bluetooth settings)

4) Did 2) and 3) several times

5) Tried to install the firmware again via the manual process. Did not work since 3.00 is already on the scale...

6) Deleted the WLAN connection and attached it again

7) Switched to another WLAN

4) Replaced the batteries and did 1), 2) 3), 6) again.

Nothing helped. the scale still does not show the user(s) I attached to the Garmin app and does not sync weight.

And I also noticed that after trying to sync a red X appears in the upper left corner of the scale for a short time.

Any hints?

Regards Uli

  • +1 over 1 year ago

    Hello all, 

    Thank you so much for your patience as we investigate this, and I'm very sorry that it has taken a while. We have made progress and hope to be releasing a fix soon in a future software update. I will update this thread when that becomes available. 

  • 0 over 1 year ago in reply to Garmin-Sierra

    Talked a lot, but nothing said... Comments like this are absolutely useless.

  • 0 over 1 year ago in reply to Garmin-Sierra

    Glad to hear of said progress and that Garmin will eventually mitigate. Doesnt help the past month but at least we know.

  • 0 over 1 year ago in reply to Garmin-Sierra
    Garmin-Sierra said:
    hope to be releasing a fix soon in a future software update. I will update this thread when that becomes available. 

    Thank you for the feedback ! Is there any information how you envision this with a future update ? My scale no longer detects any wifi. Neither my Fritzbox at 2.4 Ghz, nor a repeater, nor a hotspot on my iphone.

  • 0 over 1 year ago in reply to Garmin-Sierra

    Hi Sierra. I assume you're taking over for Kevin here as well? Slight smile Good luck! 

  • 0 over 1 year ago in reply to Garmin-Sierra

    Ffs - any news on the timing here? Having this problem now for nearly 3 weeks.. 

  • 0 over 1 year ago in reply to Garmin-Sierra

    Thanks, I appreciate your message, but, and I don't mean to be rude, there really is no information in it. What kind of progress have you made? What is 'soon'? And how to timeframe 'a future update'? As an ex-software developer, I still remember that avery error message, be it in software itself or on a forum like this, should at least provide clear information about a) what the (cause of the) error is, b) what users can do to fix it for now, c) what users can do to prevent the error, and, this seems essential here, d) what the company responsible for the error is going to do to fix the error in a structural way. Could you please try to give us this kind of information? Thank you in advance.

  • 0 over 1 year ago

    From Support (translated): The update will be rolled out globally starting next week (probably around March 8th), so that your scales will also receive the update officially in the near future. Unfortunately, it is not possible to make an exact statement as to when the update will be available for your scale.

  • 0 over 1 year ago in reply to helfo
    helfo said:
    From Support (translated): The update will be rolled out globally starting next week (probably around March 8th), so that your scales will also receive the update officially in the near future. Unfortunately, it is not possible to make an exact statement as to when the update will be available for your scale.

    Has the support also written how to install the update when the scale no longer connects to a wifi network at all ? Thinking