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After SW 3.00 - No Networks Found / Invalid Password / Blinking WiFi icon + Red X when syncing

sunspot68
over 1 year ago

Hello,

yesterday my index S2 upgraded to firmware 3.00.

Today I saw that:

User settings were not synced, which means that no usernames are on the scale, only empty persons with question marks.

Date and Time settings are also not synced and do not change after several measurements. (I switched to 24h in the app)

I did:

1) Factory reset

2) removed the scale from Garmin web interface and from the Garmin app

3) Re-attached the scale again via Garmin app (and yes, I of course removed indexS2 from bluetooth settings)

4) Did 2) and 3) several times

5) Tried to install the firmware again via the manual process. Did not work since 3.00 is already on the scale...

6) Deleted the WLAN connection and attached it again

7) Switched to another WLAN

4) Replaced the batteries and did 1), 2) 3), 6) again.

Nothing helped. the scale still does not show the user(s) I attached to the Garmin app and does not sync weight.

And I also noticed that after trying to sync a red X appears in the upper left corner of the scale for a short time.

Any hints?

Regards Uli

  • 0 over 1 year ago in reply to Roland Meijer

    With AppleAirport it is No Problem. 

  • 0 over 1 year ago

    Hello all,

    While investigating this disruption, it seems that this report and another similar report have the same root cause.  For this reason, I am combining (and renaming) threads for better visibility on our end and for your benefit as well.

  • +1 over 1 year ago

    When we know more or have any updates to share, I'll be posting to this thread.  Thank you in advance for your patience with us while we conduct this investigation.

  • 0 over 1 year ago in reply to Garmin-Kevin

    Hi @Garmin-kevin have you stopped the 3.00 rollout ?

  • 0 over 1 year ago

    I too can no longer connect to WiFi after the update. Every friggin time Garmin does an update stuff gets broken. To prevent reading tons of information and threads, can someone simply tell me if there is a fix?

  • 0 over 1 year ago in reply to aclass

    Welcome to the club. No fixes here at all. We’ve been instructed to talk amongst ourselves while maybe something is going on at Garmin HQ. 

  • 0 over 1 year ago in reply to Garmin-Kevin

    Wichtig wäre zu wissen, ob Garmin den Update auf 3.0 generell gesperrt hat, um die Nutzer zu schützen, die noch den alten, funktionierenden Softwarestand haben. Warum kommt keine Informationsmail????
    Die Information zu dem Desaster kam doch auch per Mail. 

    Für deine Waage ist ein neues Software-Update verfügbar, damit deine Softwareversion und die Funktionen immer auf dem aktuellen Stand sind. Folge den Schritten im Video, um dein Gerät zu aktualisieren.
     
     
  • 0 over 1 year ago in reply to runningklaus

    Ich denke, das größte Desaster steht Garmin hier noch bevor: Einen Bugfix zu entwickeln ist das Eine, aber den jetzt, wo sich viele Waagen gar nicht mehr mit dem bei den Leuten vorhandenem WLan verbinden wollen, das Ding dann auch an die Endbenutzer auszurollen, ist abgesehen von den paar wenigen Bastlern, die sich hier und da finden, schlicht unmöglich und sämtliche Geräte müssen wohl ausgetauscht werden. Das würde Monate, wenn nicht gar Jahre dauern... Und ich kanns auch nicht wirklich nachvollziehen, warum die bei Garmin in dieser Sache nicht endlich in die Pötte kommen... Da werden offenbar lieber Eier geschaukelt, als das Problem anzugehen und die User auf aktuellem Stand der Dinge zu halten... Mir reichts langsam mit Garmin, obwohl ich sehr viele Geräte von denen habe, aber seien wir ehrlich: Auch andere Anbieter haben mittlerweile hochqualitative Sportuhren, Navigationsgeräte und vieles mehr... Man muss sich dieses Platzhirschgehabe nicht wirklich bieten lassen...  

  • 0 over 1 year ago in reply to Garmin-Kevin
    Das ist noch immer Online !!!! Damit kommen immer mehr Problemfälle hinzu !!!!!
     https://forums.garmin.com/sports-fitness/healthandwellness/f/index-s2-smart-scale/321924/index-s2-smart-scale---software-version-3-00-now-live
    Garmin-Dan
    24 days ago

    We have released Software Version 3.00 for the Index S2 Smart Scale. It is currently rolled out to 100% of users.

    Change Log for v3.00

    • Body Metric Improvements
    • Wi-Fi Updates
    • Removed WEP Support

    If you are experiencing any issues with updating your Index S2's software, please refer to the instructions in this FAQ for help: Manually Updating Software on the Index S2 Smart Scale

    The FAQ article will include a YouTube video that will walk you through manually updating the software on your Index S2 to version 3.00 as well as explain a new feature which will allow you to manually set your Body Composition data.

  • 0 over 1 year ago

    Garmin replaced my scale for this issue.  The replacement scales came loaded with 3.0.  And they connected without issue, I did nothing to my network. so I guess there is something wrong in the update process or some hardware difference in some scales that is affecting the update. Hopefully it all gets figured out.