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S2 Index drops readings

I had the S2 Index for 5 weeks, twice did it drop readings.

They simply never made it to the backend / Connect app.

The strange thing is, that if you deliberately tamper with the network, do some readings, and then fix the network, then it syncs, as it is supposed to.

But approx. 2 our of 80 readings, including my morning reading today, was just lost into thin air.

This automated syncing of data, is the ONLY reason I spent money on this scale. And upgraded from my old Tabita with an SD card.

Making a 100% solid sync protocol that never miss any data shouldn't be difficult for such tiny tiny amounts of infrequent data.

While all the other data and gimmicks are fun, then I doubt that it is the real reason people buy a fancy scale. It is the data you get in Garmin Connect, and frankly, I think everybody expects that to be 100% reliable.

  • Yes, I get intermittent issues with readings that fail to upload. I think it does sometimes upload them the next day but some never make it.

    Garmin support are useless as always, I'm on my 3rd set of scales and all have this issue. 

    these incredibly expensive scales can't do body composition as they are supposed to. The only benefit they have is the upload and even that doesn't work properly 

  • Garmin support are useless as always

    I've noticed comments like this on the forums and always wonder what is going on. I have quite the opposite support experience. Support is always responsive and helpful. I think if there is an issue with the quality of support, it is that it is not consistent from country to country.