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Index Smart Scale entire screen flashing white

Index Smart Scale, entire screen flashing white. Only a month old and it happened over night so no one was using it at the time. Had to take batteries out to fix. Why did that happen?

Top Replies

7220029 over 2 years ago +2

Now we're well into 2022, but the story repeats in my case.

I have had a brand-new Index s2 for 8 weeks now. The same symptoms occurred twice during the period.

First time I ignored it. But now (after…
1510022 over 3 years ago +1
1. Same here, new product out of the box and next morning it stood there flashing, only fixed by taking batteries out. And once back it, after a while, same goes on.
1510022 over 3 years ago +1

Garmin, is this a help site or just a forum to discuss life and stuff..?

All Replies

0 1510022 over 3 years ago

Same here, new product out of the box and next morning it stood there flashing, only fixed by taking batteries out. And once back it, after a while, same goes on.

0 1510022 over 3 years ago

Garmin, is this a help site or just a forum to discuss life and stuff..?

0 Samora over 3 years ago in reply to 1510022

1510022 said:
or just a forum to discuss life and stuff..?

This is it

0 1510022 over 3 years ago in reply to Samora

Haha, fair enough. Won’t hold my breath then about Garmin solutions to the problem unless someone else in the clientele has already found one.

0 1510022 over 3 years ago in reply to 1510022

for what its worth, called Garmin who asked to send it to repairs or ask replacement via retailer...unknown issue

0 6064821 over 3 years ago

Same problem here...some news about this? :(

0 myfric over 3 years ago

Had this problem after six weeks of owning my Index S2 and Google search led me here. Guess no solution.

0 petrini1979 over 3 years ago

Mine started today. Took out batteries and put back in. Seems okay again. Maxell that came with supposedly good till 2025

0 7925228 over 2 years ago

I have just faced the same issue on my brand new Garmin Index S2 scale (unboxed yesterday) with SW Version 2.08. To get rid of the problem I have removed and reinserted the batteries - and the scale seems to work again. Does anyone have a real fix for this problem or do I have to return the scale?

0 7220029 over 2 years ago

Now we're well into 2022, but the story repeats in my case.

I have had a brand-new Index s2 for 8 weeks now. The same symptoms occurred twice during the period.

First time I ignored it. But now (after the second time) I am researching for a fix better than forced battery plug-out.

And I have to say: thank God that Garmin did not design the device with a rechargeable battery ;)