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Index S2 Scale does not display any metrics except weight, BMI

I found aa article in respect to the issue few months back. I did reply for any solution, but no update.

I bought S2 last month, I did setup in accordance with the guide and manual. I had worked fine for next few weeks. It had displayed all metrics including body fat%, muscle, bone and water.

It has however showed only weight, BMI and weather since last week. I did reset, I did replace the batteries and I did cleaned the surface with a cleaning paper (with alcohol).

All my efforts are useless. It is still only displaying my weight, BMI and weather,

I emailed this concern to the Garmin Support Team, but no response. (I hope they have not got back from their Easter holiday)

I did research this by myself on the internet, found many articles in respect to this issue, but no solution.

Do I have to return this product and replace? How???? I am in Australia.