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Pairing issue

ULTRADU
over 3 years ago

I've had my scale for about 4 weeks.  it worked fine until last weekend when it suddenly unpaired from my phone.  The device has disappeared from my list of devices in connect.  I cannot get the scale added back and paired so now my scale has lost 90% of it function and purpose.  Any one had this issue?  I want it to work - but its far too expensive to just measure weight and if it can't be fixed I'll just send it back.

thanks

  • 0 over 3 years ago

    Hello! Can you be sure the device is not showing up in your Bluetooth settings of the phone, then can you hit the reset button on the back of the scale and re add it to the Garmin App?

  • +1 over 3 years ago in reply to Garmin-AmberD

    I went through the process several times, and then on a whim, I used my tablet where I also have connect installed.  After a couple of attempts, it paired with the tablet, which then later synced to the app on the phone.  Seems to be working now.  Not sure what may have happened though.  Thank you for replying.

  • 0 over 2 years ago in reply to Garmin-AmberD

    Hi, I have same issue - index2 no longer connected to Garmin connect and will not pair to iPhone even after I reset and enter the code! I have  tried this multiple times including rebooting iPhone and forget device in Bluetooth setting. 
    Not happy