Live track and connectivity issus

We have just bought the Bounce.  Once my son leaves the house the live track does not work and he cannot message us. 

  • If the Bounce stops tracking your son once he leaves the house, it’s usually because the app can’t run properly in the background. Make sure his phone has location set to Always, background refresh and mobile data enabled, and battery‑saving features turned off for the app. Also check that the app stays logged in and restart the device. These steps typically fix both the live tracking and messaging issues.