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12.02 Broke Texting

Greg
12 days ago

Since the 12.02 update contacts with the permission level “communicator” can no longer view or send messages. If a communicator receives a message from the Bounce they will see the notification popup on their phone but there is no way to view or respond to it. I have confirmed this behavior with multiple contacts so I am pretty sure it is a bug and not user error.

I did open a ticket with support on Thursday with no response. How do we get this addressed? 

  • 0 10 days ago

    Garmin finally responded to my ticket. Apparently the 'communicator' permission only works on the Bounce 2, so if you have the original Bounce you cannot set up a contact without giving them full access to your child's location.Personally I think that this is a huge oversight and I am disappointment that Garmin doesn't seem to care. Shame on me for not doing more pre-purchase research but as someone who has aleays appreciated their privacy stance over the many devices of theirs I have owned (and still own) not being able to add a contact without giving full location is crazy to me.

    Considering the Bounce 2 is the same price as an Apple Watch SE and I am a week past the 30 day return policy I am listing the Bounce on ebay tonight and just bought the AW for my kid. The cell plan for the AW is also half the price per month of what we were paying Garmin.