Bounce Emergency Assistance whilst charging.

8923979 1 month ago

Our sons bounce gave us about 5 emergency assistance requests today. But he wasn't wearing it, it was at home plugged into the charger. I don't want to disable the emergency assistance, but how can I figure out why it did this?

0 Garmin-Tracy 1 month ago

I am sorry to hear you are experiencing strange behavior with your Emergency Assistance on a Garmin Bounce device. It sounds like the device may be experiencing what we refer to as "false touches". You may want to try using the feature that allows you to Lock and Unlock the Touchscreen. If this does not help resolve the issue please let me know if I have your permission to reach out to you via e-mail and I will follow up.

0 2396085 1 month ago

Hi there! That sounds really frustrating—especially with multiple alerts coming through like that! Sometimes, if the device is connected to a power source, charging can cause a malfunction that triggers emergency alerts. You might try restarting it, checking for any software updates, or even resetting the device to see if that clears things up.

Another thing to check is whether there's anything like a low battery notification or specific settings that might accidentally be activating the alert feature when charging. If this keeps happening, it could be worth reaching out to customer support for your device to make sure there isn’t a hardware or firmware issue. I hope this helps—let me know if you find a fix! CFAHome