Bounce Tracking and Messaging Does Not Work

My son's Garmin Bounce watch is a little over 1 year old. A few weeks ago the tracking and messaging stopped working. I have re-synched the phone and watch. Restarted the watch, and made sure the watch software was update (8.2 version). I pay for the subscription and I'm frustrated that the features I need are not working. Is there something else I should try?