Emergency calling spontaneously (Bounce)

Tonight, my daughters Bounce kept alerting her it would be calling emergency in 10 seconds. She was distressed and everyone in her family got an alert, causing panic on Fourth of July. The watch then started spontaneously rebooting, but then threatening to call emergency again. I can’t seem to turn off the emergency notice nor livetracking that since turned on in my parent app. The watch seems to be up to date but when i try to check it’s failing to check for updates (on the watch). The app on iPhone also says it’s up to date. Help. This is making the watch unusable and we’ve otherwise loved it since we got it in December.