Why doesn’t my bounce live tracking work

I bought a bounce for my daughter for communication and live tracking her school commute. Her GPS tracking initially worked with high latency, but now has been stuck at her last boundary check in from 3 days ago. I have manually synced it, charged it, started a live track, and sent a location from the watch through the check in with no success. The primary feature for the purchase was the GPS live track… so for the price point the expectation would be for it to function. Sadly, i wouldnt have paid $150+ for a digital watch with a step counter. As an owner of a Fenix5, I had higher expectation. 

Is there anything I can do?