Garmin-Blake where can customer support be contacted online to move along a replacement swap? All the options give me the boot and send me in an endless loop. I am trying to avoid the phone option because it is a time killer. My serial number isn't recognized by the Self-Support RTL515 option. When I input it on the standard support page it sends me to the self-service option. There is no way out of this loop.
Though it is always a time suck, I resorted to calling Garmin Support. Nope, now only open M-F.
It is difficult to track these Varia products in our household because we have had the radars and headlights Micro USB ports fail multiple times in the past few years. I think this is the 5th RTL515 failure between two users. Order summaries don't list serial numbers and I've run out of motivation to track these manually. Based on my Account Product Registration date for this unit and my email history, it appears this unit was a warranty swap this past January. Dead in 7 months:( Likely another $99 for the replacement of a defective warranty replacement. We still have a RTL510 in use that is going strong so a reliable Micro USB port should be an option on all of these new units. We've yet to have a 515 time out on battery fatigue because the Micro USB ports fail so often.
Any help is welcomed!