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Varia car approaching notification not appearing on Edge 1000

The Varia pairs up fine with my Edge 1000. I've enabled the device in devices and turned it on in the data screen section. Both have up to date firmwares.

The Varia is mounted just above my seatpost clamp - height wise approx. 32 inches from ground to centreline of Varia.

I went for a ride and despite being passed by many cars, the alerts (dots and flashing red bars etc..) did not appear at all on the Edge 1000 display. The connection logo appears in the top right hand corner fine.

What am I doing wrong? Is the Varia set too low or is there an issue with it I'm unaware of? Garmin haven't exactly specified the minimum height the Varia needs to be to ensure adequate detection...?

Thanks

0 MadGabby over 8 years ago

Rear View Radar Rubbish!

Has anyone who had bought the radar at Evans been replacing it successfully meanwhile?

Got the same issue, would need to return and received feedback that there currently is no evidence of a faulty batch, so these might be exceptional hardware faults...

My rear view radar has been returned due to it not operating correctly straight out of the box. There must be a manufacturing issue that is being sat on.

0 Fernando_Rodrigues over 8 years ago

Same problem here! RTL 500 and EDGE 1000

Hi, I have exactly the same problem.

Got the unit last week and did my 1st ride with it today. There is the connection icon on the top right corner, everything seems ok but no alerts are shown despite a lot of vehicles during the +80kms of the ride.

I had purchase this unit from the Garmin online shop.

Serial number is 48D019773.

I did try a hard reset during the ride. Did also the demo test and it works as it should.

Next will be to downgrade to SW version 2.00

Can anyone advise if the only option is to return it?

Thanks

0 aweatherall over 8 years ago

Which geographic region are you in? The reason I'm asking is this problem appears to limited to units sold in to one region, which could indicate a manufacture problem for a batch of units made for that market.

0 K3VNHBIKE over 8 years ago

Hi, I have exactly the same problem.

Got the unit last week and did my 1st ride with it today. There is the connection icon on the top right corner, everything seems ok but no alerts are shown despite a lot of vehicles during the +80kms of the ride.

I had purchase this unit from the Garmin online shop.

Serial number is 48D019773.

I did try a hard reset during the ride. Did also the demo test and it works as it should.

Next will be to downgrade to SW version 2.00

Can anyone advise if the only option is to return it?

Thanks

I've now had 2 varias and both appear to be faulty , Evans staff have been great by double checking everything software etc and using an instore Garmin . So I think yes you should return it as there definately appears to be a manufacturing issue with them .

0 Fernando_Rodrigues over 8 years ago

Which geographic region are you in? The reason I'm asking is this problem appears to limited to units sold in to one region, which could indicate a manufacture problem for a batch of units made for that market.

I'm from Portugal.

In the meanshile I did the suggest test with the SW version 2.0 and it was exactly the same.

Here is a picture of what I saw (same as in my ride today, with the difference of it being during daylight):

0 Fernando_Rodrigues over 8 years ago

I'm from Portugal.

In the meanshile I did the suggest test with the SW version 2.0 and it was exactly the same.

Here is a picture of what I saw (same as in my ride today, with the difference of it being during daylight):

I noted another issue. After downgrading to SW version 2.0 the About menu on the EDGE give info about it. I connected the Varia to my computer and updated with Express to version 2.20. Remove it from the EDGE and Add it again. Going to the About menu still has the info of SW version 2.0 (also no serial number, when before it showed it).

Tried reseting the Varia, but no success.

0 aweatherall over 8 years ago

What does the radar unit look like when it is powered on in terms of LED lights that are showing and their pattern.

Is the status LED red and slowly pulsing with the other lights off?

0 Fernando_Rodrigues over 8 years ago

What does the radar unit look like when it is powered on in terms of LED lights that are showing and their pattern.

Is the status LED red and slowly pulsing with the other lights off?

Hi,

Everything seems normal.

I sent an email to Garmin support ([email protected]) and the reply was that I should hard reset the Edge. The reason, according to them, is that the Varia is new device on the Edge so the wireless ports (Ant+ I guess) must be "released"!!!! Strange...

Do you think I should try that?

Thanks

0 Fernando_Rodrigues over 8 years ago

Hi,

Everything seems normal.

I sent an email to Garmin support ([email protected]) and the reply was that I should hard reset the Edge. The reason, according to them, is that the Varia is new device on the Edge so the wireless ports (Ant+ I guess) must be "released"!!!! Strange...

Do you think I should try that?

Thanks

Ok, reset done to the Edge! Lost all my info, config files (fortunately I did copy it to another location so no worries setting it up again quickly, but no advise from Garmin support to do that)!!

At the end...everything the same with the "wrong" Varia RTL 500. Connects very easily, but no cars in the screen of the Edge. Same as before.

Thanks

0 K3VNHBIKE over 8 years ago

Ok, reset done to the Edge! Lost all my info, config files (fortunately I did copy it to another location so no worries setting it up again quickly, but no advise from Garmin support to do that)!!

At the end...everything the same with the "wrong" Varia RTL 500. Connects very easily, but no cars in the screen of the Edge. Same as before.

Thanks

I have found Garmin customer support very poor regarding this problem ,I have given them all relevant information and tried all requests from them and got absolutely nowhere !! Feel like I'm banging my head against a brick wall !! I have now left my problem in hands of Evans Cycles who have been very supportive through all of this . Hopefully my 3rd Varia unit will work ???