Factory reset doesn't help

9647154 8 days ago

USA. 30.23. Been getting the basemap load error, and won't load TopoActive North America East using Garmin Express. Deleted all user data and did a factory reset. No change, still getting the basemap load error and won't load new map. PC has plenty of storage and memory.

Aaarrgghhh.

0 Garmin - DK 8 days ago

Thanks for the post, 9647154 . Can you please post a screenshot/picture of the error message you're receiving? I want to be sure we're on the same page for getting this addressed.

0 9647154 8 days ago in reply to Garmin - DK

0 6529212 7 days ago in reply to Garmin - DK

Reading the "Problems Updating Explore 2" thread may help.

0 Garmin - DK 7 days ago

Thanks again. Please see the following Support Center article for some troubleshooting steps that should help with getting your maps up to date: Garmin Express Not Working or Giving an Error Message During Updates and Downloads

If after updating you continue to get that same "Failed to get basemap version" message, reply here letting us know. ^DK

0 9647154 7 days ago in reply to Garmin - DK

Rebooted, ran as admin, same errors

I've got fairly tight security on this PC -- are there URLs I need to whitelist?

0 PrzemoRide 6 days ago

1 time Garmin dont tur on on 30.23