Explore 2 turn guidance is on but prompts stopped working after upgrading to 27.14

a121349b
13 days ago

Turn guidance worked properly until I upgraded to 27.14. The device knows the course I am on as I can see the route on the map but it does not show how far it is to the next turn or prompt me to make a turn. I have reset the device but that did not correct the issue. 

  • 0 11 days ago

    not sure if there is guidance on a course... there is if you do a "navigate to" but, afaik, not when you're just doing a course.

  • 0 11 days ago

    Re-check that the "Turn Guidance" is still enabled in the Course List settings as a software update can often, annoyingly, change a few random settings. (and Guidance does work on both a loaded course and a navigate to a location but of course it has to be enabled. Check also the activity settings  for guide text and navigation prompt.

  • 0 11 days ago in reply to L.Rouge

    Thanks. Turn guidance is still on. Guide text is set to “always display”. Not sure how to check navigation prompt. 

  • 0 11 days ago in reply to L.Rouge

    Thanks. Turn guidance is on. Guide text is always display. I don’t know about a navigation prompt - how do I check it?

  • 0 11 days ago in reply to a121349b
    a121349b said:
    navigation prompt - how do I check

    Menu / Activity Profile / (select a profile) / Navigation / Navigation Prompts

    And you have a GPS Lock?

    if Turn Guidance is enabled, you have a GPS Lock, there is an enabled routable map (check in Configure Maps) for the area then you should be seeing prompts etc.

    Try a navigate to location / dropped pin, just a few 100m along your current location, does that work (eliminates any issues with course). 

    Otherwise call Garmin support

  • 0 10 days ago

    Fixed!  Thank you L Rouge for your help.  When I tried your suggestion of navigating to a point and that didn't work, I took a look at my maps and that was the problem area.  When I upgraded to 27.14, I somehow lost the US maps in the process.  The upgrade only loaded Middle America onto my device (so turn guidance would have worked if I was in Mexico!).  I just updated the device with the current US maps and turn navigation is working again.  

  • 0 10 days ago

    Fixed. Thank you L. Rouge for your help. When I tried your suggestion of navigating to a point and that didn’t work, I checked my maps and found the problem. Looking at my maps in Garmin Express, the US map was not loaded.  Somehow this happened when I upgraded to 27.14. I loaded the US maps to my device and turn navigation works again.