Calories registration is not fully charged on Connect app widget

Davide Lanaro

Hi everyone, whit my Edge 850 calories registration is not fully charged on Connect app widget, i use 3 different devices in my personal daily activities, TDA whit Tacx NEO bike, Fenix 8 51(SW 21.24)  amoled  in trail Running and runnig session, Edge 850(SW 29.22) whit Road and Gravel bikes.

No other device made any mistakes in calories registration with Connect before, i also subcribed a Connect(+) registration and i actually daily use the new feature of "Alimentar Diary" useful for correct replacement of energy spent on the way. If my Edge is not able to comunicate the correct amount of energy spent how can make the right alimentary choices for my preparation and health balance?

  • 0

     Thanks for reaching out! This could be caused by a number of things, including the following:

    1. If you're wearing your watch while recording your cycling activity, there could be a conflict with Physio TrueUp. Please ensure that you're only recording your activity on your Edge device, and that Physio TrueUp is enabled on your Edge. More on that here.
    2. If your watch is established as your primary training device, it may help to set your Edge as your primary training device.
    3. Garmin is currently in the process of releasing new software for the Edge 850. I recommend manually prompting that update by following the steps linked here.

    If you're still experiencing this concern after following those steps, please leave another comment to let us know so we can continue assisting.

  • 0 in reply to Garmin - KC

    Thanks KC. I’ll adjust my settings registration anytime I go out with my bikes. I’ll try switching my Edge to the primary training device before any run. In the meantime, I’m checking that Physio TrueUp is enabled. I could try leaving my watch at home or disabling physio registration during pedaling sessions, but it would be a bit frustrating for me to disable and enable something every time when it could be handled automatically by the devices under different recording conditions.

    New SW 30.18 downloaded and ready to install. I’ll notify you as soon as I have news.