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New sensor detected (alert will not go away)

4577180
2 months ago

When I turn on my Garmin 840 edge, it says "Power Sensor Found, New-Sensor detected: "P Quarq AGN39740" Switch connection from "Power 39740"?"  Regardless if Press accept (check mark) or decline (the X), it will ask me the same question over and over again. I can't use the device because of this. I have held down the power button for 10 seconds multiple times to restart it. I recently got a new cell phone, maybe that's the problem? What should I do? Thanks.

  • 0 2 months ago

    I've had the same issue. During a ride, I've had to cancel some 20~30 times, it eventually went away for good. It did not come up again on the next ride. Not sure!

  • 0 2 months ago

    Got the same problem with the 540 and assioma power sensors. The thing is driving me nuts

  • 0 2 months ago

    I have the same problem, and tried cancelling with the X many times, turned on and off and still it won't clear.  Garmin what is the fix for this bug?

  • 0 2 months ago

    Picture attached. I cannot get rid of this notification, which means I can't use my Garmin. Sometimes the notification goes away, sometimes it doesn't. I end up spending way too much time while riding pressing buttons. Suggestions?

  • 0 2 months ago in reply to 1973391

    Assuming you have a left and right sensor, the problem is that the power sensors can be detected either individually or as one sensor. Garmin keeps hopping between suggesting to connect to the 1 sensor pair or the L/R sensors individually (nice job Garmin software engineers, very newbie mistake to keep the user in a loop...). The 'solution' is to go to settings>sensors and turn off either the L and R sensor or the 1 sensor pair device. When you turn the device/connection off, the edge should stop suggesting to connect to it. Hope this helps.

  • 0 2 months ago in reply to 3933095

    Thanks the trouble is I can't get beyond this loop to get to settings > sensors and remove or turn off.

  • 0 2 months ago in reply to gpelican

    Even if the sensor is turned off or out of reach?

  • 0 2 months ago in reply to 3933095

    Even if the sensor is turned off or out of reach?

    Well, no. This happens, at least for me, with the power sensor broadcasting both BLE and ANT+, and Garmin wanting to switch between the two. Obviously it's the same sensor, I cannot leave one home when riding.

  • 0 2 months ago in reply to gpelican

    Thanks the trouble is I can't get beyond this loop to get to settings > sensors and remove or turn off.

    I had to cancel MANY times, then the message seemed to stay away for long enough for me to navigate to the sensor menu and remove the unwanted sensor.

  • 0 2 months ago in reply to 3008479

    Yea, but in the settings, you will then be able to choose not to connect to the sensor via ANT+. You can access the sensor settings when it is turned off. And then when youre riding, it won't suggest ANT anymore