Edge 840 won't sync after SW update to 26.17

Loshmi 1 month ago

I am having issue syncing activity from my Edge 840 to Garmin Connect.

This is what happened:

I went to a ride and the battery on the Edge emptied and my unit turned off. Fortunately that happened 5 minutes from home.
When I came home, I plugged in my unit and after some time I was able to save today's ride
When a unit was charged it turned on and an update (26.17) was offered
I updated the unit and it restarted
Later, I opened the Garmin Connect to check the activity and notice that it is not uploaded
I tried to sync it from the phone and then from the device but without success
I tried to restart the device, to reconnect my phone to reconnect to WiFi but no luck

I basically live in Garmin Connect and every activity is important to me, so I would really appreciate if this could be resolved without losing this activity.

Thanks,

Milos

0 5758719 1 month ago

Mine isnt syncing this morni

0 5758719 1 month ago

Mine isnt syncing this morning either - but I can see the ride in the history on the edge 840

0 5758719 1 month ago

Mine isnt syncing this morni

0 Loshmi 1 month ago in reply to 5758719

Exactly!!!. I can see the activity on the device, but it is not syncing.

0 Garmin-Blake 1 month ago

Loshmi Do you have access to a PC or a Mac? I would recommend syncing with Garmin Express as that program will try and repair any issues with that .FIT file upon upload. It may still fail, but definitely worth a shot.

Separately, if you can connect to a Windows computer, we can manually upload that specific .FIT file from the Activity folder of the device using these instructions. Only the Windows steps in that article will apply for this Edge.

0 6611454 28 days ago

I see the same issue. Suddently auto sync stopped working after upgrade to 26.17. There seems to be an issue with WiFI connectivity as well. I can still upload my activities over bluetooth when forcing sync from the phone.