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No sync of activities after ride

Hello,

My 840 has the current software version 24.19 installed, and for the past few weeks, synchronization right after a bike ride hasn't been working.

I have tried various things:

  • Manually starting the synchronization on the connected smartphone and/or the 840
    • This works in less than 50 percent of attempts
  • Completely turning off the 840, not just standby, and right after turning it back on, it synchronizes
    • This works for 2-3 days, then it stops synchronizing again
  • The smartphone is sometimes connected to Wi-Fi and sometimes to LTE without Wi-Fi
    • It makes no difference which connection the smartphone uses
  • During a bike ride, I receive messages from my smartphone on the 840
    • So, there is a connection between the two devices

I expect the activity to be synchronized immediately after completion, as it was in the first few months (with a different software version).

Any idea?