Issue with komoot app

Hello,

I'm using garmin edge 840 with latest firmware available and komoot 4.8.6 version.

The device randomly crashes, other than that after a while a popup from connect IT appears with a yellow exclamation mark.

Could you please help me?

I already reset the device completely and re-installed the app two times with no luck. Tried also to contact komoot support and they replied:

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There seems to be a bigger problem on  Garmin side at the moment. I have forwarded all your information to our developers again who will have a look at the problem. 
 
For reference, you can find your bug ID here: hjLX8xpj
 
It could be that they still need more information. In this case I will get in touch with you again.
 
Our developers have prioritized bug fixing according to different factors. We will do our best to fix your problem as soon as possible. If you don't hear from us in the next few weeks, please feel free to inquire about the status of your issue. We will let you know as soon as the problem has been resolved.
 
We apologize for the inconvenience!

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