Edge 840 takes 2-3 minutes to wake up and becomes completely dead/unresponsive for several times

6600681 1 month ago

I just got my Edge 840 for one day and rode with it once and it suddenly took 2-3 minutes to wake up, only showing the garmin logo when the power button is pressed, normally it takes 1 second right? And It became completely dead several times after that. IDK whether I got a faulty unit or what?

But I can notice that when I charge it using my macbook pro and the type-C cable, it turns itself off and again, only showing the garmin logo and the remaining battery, is this normal?

0 Garmin-Maeve 1 month ago

You may want to check for a software update if you just bought the Edge:

Product Updates

in terms of when it is plugged in to a computer, it will appear to be in a "sleep mode" where it goes in to mass storage mode and you will just see that it is charging and connected to a computer.

0 6600681 1 month ago in reply to Garmin-Maeve

Isn't the issue I encountered a serious one or it is just normal? I've shipped the unit back to the seller so I could not do a check for software update, but I literally am not able to use it due to this malfunction.

0 Zipfll 29 days ago

I do have the same problem from time to time (It happened 3-4 times). It took even longer than 2-3min to wake up. It does not react if I press the power on button multiple times. When I leave the device untouched for a couple of minutes or plug in the USB-C charging cable it wakes up. What is wrong with the device and what should I do?