This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Weird Data (Calories etc.) Uploading to Connect App

Dear Garmin Users,

I have seen this issue on this forum for almost 1 year and very disappointed that has not been solved yet by Garmin. Basically, I am facing following issue:

Whenever I record an activity (indoor cycling and/or outdoor cycling with GPS), without my Fenix 7, everything messes up. Calories, Training Readiness, Load Ratio etc. from activity cannot be synced with Garmin Connect App and my Fenix 7 watch. Edge 840 uploads the activity itself perfectly to Connect App, but on the App none of the calories or training readiness status is updating at all. Even my heart rate data recorded from HRM Pro Plus cannot be synced neither on my watch nor on App. There is also always a huge gap observable on my heart rate graph on the App and watch, even my heart rate recorded fully on my cycling activity.

Please do not tell me whether I correctly setup Physio Trueup or not. I checked that switch both on Garmin Connect App and on website! I am totally embarrassed with Garmin, regarding with this issue. After spending above 1000€ for this setup (Edge 840, Fenix 7 Solar, HRM Pro Plus), I would not expect to see these minor issues.. I hope these bugs will be solved in a short time, or I will continue to pray for Wahoo to release (please...) a brand new watch!

Kind regards,

Top Replies

All Replies

0 bradtipp 11 months ago

Yep I get this intermittently with an 840 and a Venu 3. I only seem to have issue when I dual record with Swift and the Garmin 840 on indoor rides. I can't ever remember getting this issue on outdoor rides. FYI I delete the Zwift upload to Garmin and just keep the Garmin one - Specifically to get the correct data recorded by the head unit! So I keep the fit file from the 840 and discard the one from Zwift....Please prioritize fixing this.

0 a1a2 11 months ago

Same here, particularly with regard to active calories not syncing properly with GC even though they show up in the recorded activity. This seems to be an intermittent issue for me (and others who report a similar experience) and has been going on for months without any action from Garmin.

0 emfeande 11 months ago

Same problem here (FR745 + EDGE 840) i solved it by not wearing the watch while recording with the EDGE

0 bradtipp 11 months ago in reply to emfeande

I think it might be an order problem. If i do a work out on Zwift and dual record on the 840, then as long as I allow the 840 to synch to connect before Zwift uploads then the data shows up correctly.

0 Onur G. 11 months ago in reply to emfeande

I also tried that approach, but no luck for me...

0 bradtipp 11 months ago in reply to Onur G.

hmmm, I did wonder if I was just 'lucky' yesterday. I'm doing to try again today when I work out to see if I get any consistent behavior from mine...or not :-)

0 bradtipp 10 months ago in reply to bradtipp

...I was just lucky - same procedure - no intensity minutes recorded...

0 Onur G. 10 months ago in reply to bradtipp

Sad to heard that :( Looks like Garmin customer service is either busy or ready for losing some valuable customers to another brands..