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Strava Segments not showing PR, where to complain?

I want my device, that recorded my activity/segments, to be able to access the times that it recorded.

It would make sense, right? Well, not for Garmin, they insist I need to make my rides public for this. I tried contacting support, but they couldn't be bothered.

My questions are:

1) Is there some way to keep my rides private but be able to ride the segment against my PR? (some app or similar) (Setting a goal on strava is not an option as those are public)

2) I posted it in "Ideas" but it is ignored. It there any email address where to complain about this?