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Mounting tab screws fell out

Good morning. This past weekend I had the 2 screws that hold the mounting tabs in place fall out. Has this happened to anyone else?

I never did anything with the screws, so it seems like an issue to me if they can fall out this easily.

I was told that they only way to replace this is to replace the whole unit.

I am planning to pull the screws out of the new one and Locktite them, but does anyone else have other suggestions that can prevent this in the future?

Top Replies

lapinou over 1 year ago in reply to aweatherall +1

Just received my replacement mount after contacting Garmin Customer Service last week

All Replies

0 aweatherall over 1 year ago

That information is incorrect. Garmin Customer service should be able to offer a replacement quarter turn mount kit. See the post from Garmin here

forums.garmin.com/.../the-mounting-plate-replaceable-tabs-broke

0 Brian M. Wenger over 1 year ago

The tech support person I talked to about an hour before that post said nothing...Is there a place online I can find those?

0 aweatherall over 1 year ago in reply to Brian M. Wenger

They are only available through customer support. As the 840/540 are still quite new I suspect that for a failure like this Garmin would want the unit back to inspect it.

0 looigi over 1 year ago in reply to aweatherall

I understand they might, but they're putting that inconvenience on the customer. Not only did the device fail, they now want the customer to deal with getting a replacement and setting that up, and sending in the original. N.G.

0 lapinou over 1 year ago in reply to aweatherall

Just received my replacement mount after contacting Garmin Customer Service last week

0 Andreas Rosenbaum over 1 year ago in reply to lapinou

Which country?

0 lapinou over 1 year ago in reply to Andreas Rosenbaum

Belgium

0 Yves over 1 year ago

Thank you for sharing your experience! I checked the screws on my edge 840, one was already quite loose (without blue Loctite) the other was stuck (had blue Loctite traces) I freshly glued both screws with Loctite, now it should be ok

0 Alex over 1 year ago in reply to lapinou

The screws on my computer also fell out during the ride. The case is damaged and the screws are lost. I contacted support, but they offered me a device replacement for $200 because of mechanical damage (lol, the damage was caused by the absence of Locktite or a design flaw). I am very disappointed.

0 Alex over 1 year ago in reply to Alex

Upd. I managed to arrange the shipment of the set after all