Problem with calories

BenFr thanks for reporting this.

If anyone else is seeing that their activity calorie burn is higher than their day's total active calories, please reply with the following:

1. In what country do you live?
2. May we, if necessary have permission to email you directly?
3. May we, if necessary have permission to view your Connect account?

This is all over the web and a big problem regarding the new Edge devices (or physio true up).. 

Very Sad that this should take several months/Weeks to fix....

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/330853/calories-not-added-to-garmin-connect

https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-web/327812/help-calorie-counting

And yes you can contact me directly.. "Maeve" is already in contact tough 

1. United States

2. Yes

3. Yes

Tuesday, short ride, 1166 calories total, sync with my epix seems right with active calories
Yesterday, long ride, 5078 calories total, active calories are wrong: 1053 (almost the same value as May 13? Why?)

1)France

2)Yes

3)Yes

BenFr, 5637721, & rbmx thank you for commenting. I have reached out to each of you via email to request more info. 

All, thank you for reporting this. We are very sorry for the inconvenience. A case has been created and we're looking into this issue further. I will be sure to post any updates here as I receive them.

Today, I've realized that if i synchronise my Epix after my edge 840 on wifi = wrong and strange values, if i synchronise on bluetooth = good values.

I'll retry with a ride on sunday to confirm.

Anyone confirm that this is working or not now after last Edge 540,840 and 1040 software update two days ago?

Myself are still double recording with my Fenix 7x and not tried only Edge device again... 

BenFr thank you for posting that update. I'll be sure to forward your findings with the team. 

rbmx at this time, this issue is still under investigation. Our apologies for the inconvenience.