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How to search addresses by alphanumerical postcode?

GordonFK
over 1 year ago

As a previous owner of an Edge 1000 and Edge Explore, I am painfully aware that the Edge software isn't able to search full postcodes in the UK (which allow finding an address without inputting the street name).

But at least it used to be that you could search by a form of postal postal area i.e. the first 3 to 5 letters of a UK postcode e.g. N168 before inputting the street name.

I've used my 840 for the first time today, I've been able to select United Kingdom as the country when searching an address but as far as I can tell even when searching in the UK the keyboard for postcode search is limited to numbers.

Sure I could search by city then street name but living in London you could see how that's completely unusable for me (e.g. there are 34 Victoria Roads in London).

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  • 0 over 1 year ago

    Hi thanks for posting feedback about your experience with the search option. I'll be reaching out to you directly to get more information.

  • 0 over 1 year ago

    I just tried this an agree it is a bit of a mess!  What I did find is that if I put in a random number and search I get an error but can then enter the full postcode.  This search fails.  However,  if I put in the first five characters (such as GU52 7) it then finds the code and asks for a road name and number (I assume as the unit does not have a full postcode database).   This makes the postcode search a bit useless as it's just as easy to enter the town and street name...  That's a shame!

  • +1 over 1 year ago

    Thanks for replying with a temporary workaround, that's helpful to know.   thank you for sharing those screenshots with me. I submitted a ticket for our teams to look into this. I will post here for any updates as I receive them.

  • 0 over 1 year ago in reply to Garmin-Amy

    This issue has been escalated.

  • 0 over 1 year ago

    I also just found this out. How can they do this? I live in Enfield, Middlesex. I normally ride out into the countryside where some roads don’t have names.

    I have emailed Garmin and the response I have got is “Thank you for reaching out to Garmin Support. The ability to search using alphanumeric postal codes should be supported on the Edge in a future update.“

    What does a “future update mean”? Is it soon? 

  • 0 over 1 year ago in reply to madboy33

    I don't have the exact details for when this will be implented but I'll be sure to post an update to this thread when one is available. 

  • 0 over 1 year ago in reply to Garmin-Amy

    Amy, thank you. Much appreciated for your help and advising. 

  • 0 over 1 year ago in reply to madboy33

    Please can you let me know as well when this problem is fixed?

     The workaround works for me on an Edge Explore 2 as well.  So if I type a random number which gives no search results, then press search button again and enter the first part of a post code e.g. "OX13 5", then enter a street (it does not provide a list of streets to help at all) then I can sort of get somewhere.  But it's not great considering navigation is supposed to be a main feature of this device.  Otherwise it works pretty well.  Thanks. 

  • 0 over 1 year ago in reply to madboy33

    I'm also dumbfounded by this incredible "omission" by Garmin. I just bought a 1040 Solar and could not believe that, even if the country selected is Canada, all I am given is a numerical keyboard. How in this day and age can Garmin get this _so wrong_!!! We're talking about a company that has been making GPSs for decades and it's been over two months that this issue has been reported!

    I'm seriously concerned that I made a bad acquisition with this unit.

  • 0 over 1 year ago in reply to ET123454321

    I apologize for the inconvenience. We are still looking into this and working as quickly as we can towards a resolution.