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Intensity Minutes from 840 not counting

J4m3z420
over 1 year ago

I did my first ride on the Edge 840 today after coming from a 530. It is reporting 81 total intensity minutes for the week but Garmin Connect and my Fenix 7x still only shows 29 intensity minutes. I have the 7x as my primary wareable and training device. I’ve tried switching to the 840 for training device and still shows the 29 minutes. I thought this was all suppose to sync with the new devices?

  • 0 over 1 year ago

    After riding a couple times on the MTB without my Fenix 7x I am happy to report that Edge 840 intensity minutes do count towards the total in Garmin Connect, but only when not doing a workout. A bug still exists when doing a workout the intensity minutes won't show.

  • 0 over 1 year ago in reply to J4m3z420

    Hello,

    Can you let me know how you fixed this? I have an Edge 840 and a Fenix 7X as well and my Intensity minutes from the Edge 840 are not showing up on my Fenix 7X or Garmin Connect App

  • 0 over 1 year ago

    For my part, my 840 counts half the number of intensity minutes less than my epix.

    However, the heart rate zones are set up the same way ...

  • 0 over 1 year ago in reply to daniel.owsiany

    Can’t say I know how to fix it, but I can confirm it works without my 7x on my wrist. 

    My first road ride last week counted, 2nd ride didn’t, all rides since have counted. 

    Open the activity stats and at the bottom look for Intensity Minutes. 

    Assuming you had a HR strap and your BPM was high enough to register?

  • 0 over 1 year ago

    I have a similar issue. I had my first three rides with the 840 yesterday. The device says I have 338 active minutes, but only the last ride's 30 minute got synced to my garmin connect.. I wore a heart rate monitor and all HR levels are set properly. Until now I used a Venu watch to track my rides without any issues.

  • 0 over 1 year ago

    I noticed that my firmware was not the newest, it was 7. something, now I updated to 9.09, let's hope this will solve it. 

  • 0 over 1 year ago

    I am again experiencing missing Intensity Minutes on Garmin Connect. If I ride without doing a "recommended workout", the Intensity Minutes from the 840 are counted in Garmin Connect and on my Fenix 7X. I am NOT wearing the watch when I ride.

    I have had multiple successful rides without doing a "workout" and the Intensity Minutes sync over every time. 

    I have re-created the workout bug twice now. 

  • 0 over 1 year ago

    Experienced a new issue yesterday. Did a normal road ride, no workout, just a simple course like I typically do. Avg heart rate was 152, Max 180. Intensity minutes calculated on my 840 but Garmin Connect is not recognizing them and the activity does not show it in the stats. 

    I have compared my rides where IM from my 840 syncs to Garmin Connect to those that it does not. It seems that when it does sync, my heart rate is recognized while riding in my daily heart rate graph. 

    Any time the ride on my 840 doesn't sync with GC, my daily heart rate shows the little activity icon from the activity, but shows missing HR data. 

    Again, I do not wear my 7X solar while riding. 

    Sunday: IM from 840 worked

    Wednesday: IM from 840 didn't work

    I even connected with someone from Garmin Support and they had no answers or fixes for me...

  • 0 over 1 year ago in reply to J4m3z420

    This bug has been around ever since TruSync was introduced.  Encouraging I suppose that it is now at least partially working.  I solve it by using a HRM pro, which syncs with connect when you get home.