Isue: the touch screen does not work

I started an activity last week, the device performed a strange reboot. When I restarted, the touchscreen stopped working. after the activity I've tried everything from a factory reset to updating the software to 9.81 with Garmin Express, contact with garmin service center and nothing... :-(

The device is perfect without bumps or scratches, the service center solution is to buy a new one ...

I would greatly appreciate any help