Reinstall deleted maps

LTSV 21 days ago

Hello

I encountered many issues with last update of Garmin maps: route calculation fails with error message.

I contacted Garmin hotline in France 3 times in last January/February:
- 1st. time - They asked to reset the device and reinstall maps. This solution fails
- 2nd. time - They proposed to change the device as it use a beta firmware ... priced at 130 € (I refused)
- 3rd time - They said that the problem is known and that they are working to fix it: I just have to wait for maps update

So:
- I deleted all files corresponding to Garmin Cycle Map Europe on the device (to have enough disc space to install new maps)
- I installed Freizeitkarte for road biking and Openmtpmap_France for MTB
The problem doesn't occur with the new maps

Now I understand that I can use Gamin maps if I turn off "popularity routing".
But It seems impossible to install Garmin Cycle Europe maps on the device using Garmin Express as all previous files were deleted. Is there any solution?

Thanks in advance

Pierre

0 LTSV 17 days ago

As a complementary information: I had a chat with French technical support in Garmin.
Response: no solution to reinstall maps except an exchange of the device priced 188 Euros (same type of exchange was priced 130 Euros a few weeks ago)
Thanks a lot Mr Garmin.

0 aweatherall 17 days ago in reply to LTSV

The map install issue on the x30 series of units is being worked on by Garmin. The x30 units should get the Topo maps for the region the device was built for without any extra cost. There is an issue on the server that is currently indicating that they need to be paid for. This is not correct and should be fixed soon.

0 LTSV 17 days ago in reply to aweatherall

Technical support said that as I deleted map files on the device it's impossible to reinstall them

0 aweatherall 17 days ago in reply to LTSV

Are these maps that you purchased or maps that Garmin supplied with the device?

0 LTSV 17 days ago in reply to aweatherall

It's the maps initially supplied with the device

0 aweatherall 17 days ago in reply to LTSV

Those should be free.

0 LTSV 5 days ago in reply to aweatherall

Happy surprise today: Garmin Express proposed me to install TopoActive Europe 2025.10
My understood was that the free upgrade from Garmin Cycle Maps to TopoActiveis only available for 540, 840 and 1050 devices.

I will test this new map during the next days both for road cycling and MTB