How to synchronize a ride which just won't transfer (Edge 820) but is saved and visible in History on device?

S3000 5 days ago

Yesterday I completed a ride just as Edge 820 was running out of power. I hit Stop, then Save. Device indicated the ride was saved, then a second later it ran out of power and shut down hard. I recharged the device, it woke up fine and went through the usual "Serching...Transferring, etc." but the ride did not appear in my Garmin Connect.

Today, I completed another ride, that transferred fine to Garmin Connect, but the file from yesterday again did not transfer. I can see the file exists in the memory of the device in Settings->History. However, unlike other rides/files in History. yesterday's ride/file when I try to select it, it can not be opened.

How can this file be recovered and transferred to Garming Connect so that I can see it on the website or phone app?

I already did a Edge synchronization through the Garmin Express program on my PC by USB cable, but that did not transfer the file.

Thanks for any help or advice.

0 seilogramp 5 days ago

Try a manual upload from your Garmin device to Garmin Connect Web - How Do I Manually Upload an Activity I Recorded to Garmin Connect?

If you get any message other than Import Complete, then there is a problem with the file. Attach it to this thread. We can take a look to see if it is repairable.

Zip the file, then in a reply post Insert >> Image/video/file >> click Upload >> browse for file >> OK.
Or upload the fit file to a reputable file sharing service, such as OneDrive, Google Drive, Dropbox, make the file public, then paste a link to the file in your post.

0 S3000 5 days ago in reply to seilogramp

Dear Seilogramp,

Thank you for your careful reading and your reply. It was clear and I can see how this upload functionality is supposed to work in such a situation. However, the attempted upload returned the message, "We don't support the file type..."

To be clear, the file type is a ".fit" file. However, I just suspect that it got corrupted as the Edge shut down just as I saved the file. As per your advice, I attach here the ".fit" file in zipped form. I would be grateful if you knew how the file can be fixed.

Kind regards,2025-02-15-12-03-04.zip
S3000

0 seilogramp 5 days ago in reply to S3000

This will work - [solved]

Fixed using Fit File Repair Tool

0 S3000 5 days ago in reply to seilogramp

Thank you. I will try this by uploading it shortly. However, I notice that the fixed file is only 105 KB while the original was 127 KB. I will try to upload it now.

0 S3000 5 days ago in reply to seilogramp

OMG! It worked! Thank you so very much, Seilogramp.

0 seilogramp 5 days ago in reply to S3000

The corrupt bits were removed to allow an upload, which I tested before posting the fix.