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Edge 830 unusable, touchscreen unresponsive, help ASAP

6151390
9 months ago

I did not find any similar case of a problem on the internet...

My touchscreen stopped responding on bottom half of the screen, only upper part works, but it is unusable like that, I cannot go to, courses, training, cannot click bottom "buttons" home back etc so any menu/option I go in I cannot go back. Cannot enter different crank length or calibrate powermeter and cannot turn device off (only way is holding power button). And now is the peak of the season and races, I need working unit as soon as possible. I cannot just buy another one, it is way too expensive for something of poor quality like this, I payed a lot for this one and it is just two years old... I hope it can be fixed somehow.

Does anybody knows is it anything that can be done?

I did not try hard reset yet because if it does not helo, I will lose all settings and even this little functionality. Now I can only swipe screens left right, use lap button and save ride.

I suspect some calibration issue because my lcd got unglued from the case, water got between glass and black emulsion (bad quality). It is not bad display, I have three different new LCDs and bottom half of touchscreen does not work on all of them.

Also, I don't know if hard reset would help. Or reflashing firmware, and how to do that. Or if it is possible to manually flash older firmware, I would prefer that (and not latest "fixes" which make devices worse and slower) but cannot find old files. I backed up my personal settings and stuff.

Can I get some support from Garmin and where? I will look for some contact form.

Need any help I can get. Thanks

  • 0 8 months ago

    Did you get an answer? Same has happen to me!

  • 0 7 months ago

    Same problem here... Any solution?

  • 0 7 months ago in reply to 6001835

    Did you try a soft reset by holding down the power button for a least 10 sec? (It's the first step in the troubleshooting section of the User Guide)

  • 0 7 months ago in reply to PeterK_55

    I did. And hard reset as well.

    Also tried complete factory reset, but problem still remains.

  • 0 7 months ago

    It happened kind of similar to me but the screen stopped responding completely, and after a full reset it goes to the language selection screen and I cannot go from there because the screen doesn´t work at all. I replaced the screen and the issue persisted, (so probably the issue is not the screen or digitalizer itself). I contacted Garmin and since the unit is OOW they refer me to a exchange program. This issue is present in all the touchscreen units since 820 (830, 1030, 1030+) not sure if the xx40 series is affected too but they put a full set of buttons on the 840 for a reason. Sorry but the odds are against you. support.garmin.com/.../

  • 0 6 months ago

    They replaced the unit, even if I don't have warranty or receipt anymore. I wrote to Garmin ask them if there is some fix if they can help or where in Germany I can get it repaired and they asked me for serial number and created return label with free shipping which I printed, and they provided  RMA number for me, valid for 30 days to send them my faulty unit, without any other accessories. And they sent me new one (Recertified)