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Is the latest firmware (version 9.75) for Garmin Edge 830 stable now and does not constantly drop connections to your sensors?

Hameed
over 1 year ago

Is the latest firmware (version 9.75) for Garmin Edge 830 stable now and does not constantly drop connections to your sensors? 

I had to downgrade my firmware version to 7.10 as that is the only stable version that does not mysteriously lose connection to my sensors.

Now I have to constantly cancel the prompts on start up to upgrade to version 9.75.  

This is very annoying and frustrating that Garmin cannot fix this issue that affects a ton of users.......

  • 0 over 1 year ago

    After installing 9.75, the control of my UT800 was a disaster.  Light would turn on/off.  I performed a factory reset of the 830 and ever since it seems to be rock solid with 9.75.  I haven't found any evidence of dropped sensors (Speed, Cadence, UT800, RTL515, Edge Remote, Mini2, and Various HRMs).

  • 0 over 1 year ago in reply to Dan.Boilermaker

    Thanks for the update.  That is one thing I didn't try - factory reset.

    Anyway I just found out there is a beta version 9.79, so I downloaded that and I'll test it  tonight to see if that has fixed the lost sensors issue.

    Here is the beta download if anyone is interested - https://forums.garmin.com/beta-program/edge-530-830-1030-series/f/announcements/334458/xx30-series-new-betas---special-notes-in-post

  • 0 over 1 year ago in reply to Hameed

    Garmin broke sensors a few years ago. If they had the ability to fix it even they would have fixed it by now.

  • 0 over 1 year ago

    I noticed multiple reconnections happen when my phone's internet gets to 2G / Lie-Fi / no internet. Hills and mountains are nightmares for the Garmin Edge 830.

    This gets exaggerated when I'm on my eBike with Fazua motor (has its own Garmin dashboard and power sensor data).

    Fazua community are suggesting me to switch to wahoo as it can also read all data simultaneously, unlike Garmin that it's either / or situation.

  • 0 over 1 year ago

    Did my first ride yesterday after installing beta 9.79 and I'm still getting sensor drop outs...........   what a waste of time.  Back to 7.10 for me

    I have the following sensors

    Garmin HRM - frequent drop outs and reconnects

    SRAM GX AXS  - didn't notice any drop outs

    Garmin XC200 - didn't  notice any drop outs

    Garmin Speed sensor  - frequent drop outs and reconnects

  • 0 over 1 year ago

    Not for me. About an hour into today's ride it dropped sensors and the spontaneously rebooted. I had gone back to 7.1 over a year ago and never had a single sensor loss until I decided to try 9.75 a couple of weeks ago. After several sensor dropouts this second reboot I'll be going back to 7.1 this evening. Hard to believe Garmin broke this two years ago and can't fix it.

  • 0 over 1 year ago

    After updating, my 4iiii precision power meter dropped out for the first time. I'm connecting the dots now after reading this thread.

  • 0 over 1 year ago

    OK, here's what I found out in regards to hooking up the Garmin Edge device to Garmin Express on your computer when setting up a "new" device. For some reason, I had to setup my Garmin Edge 830 on my laptop and discovered that when adding a new device, it also downloads the latest firmware update to the device automatically without any notice or warning. After it finally recognized my device and asked to install the latest update, I cancelled the notification and disconnected my device from my laptop. Then, my device started asking me to update to the latest firmware. I declined and went into the "About" section in the Edge device and saw the update version (9.75). My device had been running fine with 8.x. So, I didn't want to update. It has a nasty habit of running the GPS Firmware updates randomly and I don't think Garmin has ever fixed this issue. Anyway, I think to fix this, you'll need to do the following:

    1) Connect the Garmin device to the computer (Windows) using a USB data cable (not a charge cable).

    2) Once connected, you'll hear a sound from Windows and the File Explorer opens up to show the root folder of the Garmin device. If not, look for the Garmin device in File Explorer and open to see all the files and folders in the root folder (directory).

    3) Remove the following folders from the "Garmin" folder:

      - NewFiles

      - RemoteSW

    Now, if there is any downloaded Firmware that's downloaded onto the device, go to the root folder of the Garmin device and sort by date in descending order in the File Explorer. You'll see several files - 2 of those files are .XML and .fit. Leave those files alone. The XML file, if you look through it, the update files are actually listed in there. The following files are what I deleted from my device:

     - gmaptz.img

     - GUPDATE.gcd (large image file)

     - unl_bckp.bin

    After removing those 3 files from the Garmin device, I rebooted it and checked the "About" area in the device. No firmware update! You can probably edit the XML file to remove the firmware update so that the device doesn't check for the update when it powers up. The removal of the NewFiles and RemoteSW folder (and files within it) will supposedly stop the Garmin device from doing automatic GPS Firmware updates in the middle of the ride session. The NewFiles folder gets created again on bootup but it will be empty.