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Edge 830 issue after updating to 9.73

Seeing a couple issues since updating to the new 9.73 firmware. The device pauses while I'm still moving, and at over 15mph. The second issue I'm seeing is the max speed is way off, Garmin had me at 38.2 mph my Apple Watch had me at 21.4 mph. Anyone else seeing similar, and Garmin is there a fix in the works?

Top Replies

Garmin-Eiliko over 2 years ago +1 verified

MITCH2K1

Are you using a wheel sensor? If so, have you adjusted the wheel size?

Link Setting the Bike Wheel Size on a Garmin Fitness Device

Can you describe the environment you are riding in when this happens…

All Replies

0 bampinto over 2 years ago

the strart is very slow!

0 Garmin-Eiliko over 2 years ago

MITCH2K1

Are you using a wheel sensor? If so, have you adjusted the wheel size?

Link Setting the Bike Wheel Size on a Garmin Fitness Device

Can you describe the environment you are riding in when this happens?

0 bampinto over 2 years ago in reply to Garmin-Eiliko

No wheel sensor,
I'm using power meter, HRM dual and varia radar (the first)

After the update 9.73 the device takes 1min and 10 sec to start!! Yesterday was 1-5 seconds!

0 MITCH2K1 over 2 years ago in reply to Garmin-Eiliko

I have the Garmin speed sensor on the wheel, yes I did calibrate the sensor. Urban riding, nothing special in terms of environment. My ride kept auto-pausing throughout as well, after working with Garmin support we determined it was the sensor

0 SamiLu222 over 2 years ago

My device pauses like that too, and I didn't do the update. It's been doing this since Day 1 with ANY version of the firmware. It's insanely frustrating and I"ve troubleshot with Garmin and even got a new device. No dice. The device is awful. It has no reason to just pause randomly. I even use a speed sensor. And I'm riding in an urban area, so it's not like signal cuts out. Sigh.